/support
Support
One form. Plain answers. No advice.
Send a message
We reply from our support mailbox within 24 hours. Write in English or Turkish.
Scores paused or delayed? The status page answers first.Status →
Before you write
- Sign-in link not arriving?
- Check spam, then request a new link after a minute. /login
- API returns 429?
- Your daily quota is shown in Dashboard → API & MCP. /docs
- Scores paused?
- See the status page. /status
- Trial ended — what stays?
- The delayed board, the ledger, the public channel. /pricing
- How do refunds work?
- Payments are non-refundable after the free 7-day trial, except duplicate payments or a confirmed service failure. /refund
- Which coins are covered?
- 19 Binance USDT-M perpetuals, listed on the board. /live
Response times
Account and sign-in within 24 h · payments and refunds within 2 business days · API and MCP within 2 business days. Monday–Friday, UTC. We cannot tell you whether to enter a trade or interpret a risk state for your position. We measure; we do not advise.